By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of BP Cleaning Services.

Full Terms and Conditions (Leisure vehicles and all other vehicles)

When you make a booking with BP Cleaning Services, you should read and agree to the terms and conditions of the booking prior to making an appointment. Once and appointment has been made, you are bound under the terms and conditions of the booking.

Booking Terms & Conditions

1. Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of valet.
2. BP Cleaning Services will not accept liability for any loss or damage to personal belongings left in a vehicle whilst it is being valeted.
3. We cannot guarantee any firm times when accepting your booking, these are approximate times only.
4. Our valeting times are an estimate only. Each vehicle is different and may require more or less time to fulfil the valet type.
5. We reserve the right to use any one of our experienced staff to undertake your valet and may need to change the valeter at short notice without penalty
6. Whilst every effort will be made to keep regular bookings to the same day and time each week, sometimes it may be necessary to make changes but we will endeavour to communicate the changes prior to arrival.
7. We reserve the right to take a debit or credit card details to secure the booking.
8. We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.
9. All vehicles are cleaned and valeted at the customers’ own risk.
10. BP Cleaning Services reserves the right to refuse or deny any booking or continue with their service if they deem the customer to be unreasonable.
11. BP Cleaning Services reserves the right to refuse or deny customer demands above and beyond the booked valet.
12. BP Cleaning Services will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviours be encountered. If such abuse takes place our staff will leave site immediately and you will be liable for the full cost of the booked services.
13. Leisure vehicles (motorhomes etc) must be parked on level ground in order to access the roof with our platforms.
14. Leisure vehicles must have an approx. 6-foot gap (free from any other parked vehicles) to allow full access to the valeter.

Pricing Terms & Conditions
Our prices are based on valet type, location, type of vehicle and condition of the vehicle and will be advertised as a FROM price. Any price we quote over the telephone is an estimate only and should be used as a guide and not a guarantee.
BP Cleaning Services reserve the right to charge an hourly rate of £30.00 (or proportion thereof) for any work that is not within the boundaries of the booking.
BP Cleaning Services reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.
BP Cleaning Services reserves the right to amend any price during the valet should it differ from the original estimate.
All full valets, interior valets and specialist cleaning bookings, must be secured with a debit or credit card prior to arrival of the valeter (see cancellation policy).

Our service Terms & Conditions
We may ask you where you heard about BP Cleaning Services in order to gauge our marketing strategies
From time to time we may conduct customer satisfaction surveys.
All our chemicals are biodegradable and are ozone friendly in line with health and safety.
BP Cleaning Services is fully insured.
We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.
We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions
We require 24 hours’ notice to cancel any booking / valet type.
Failure to provide 24 hours’ notice will result in a minimum charge of 50% of the valet price
BP Cleaning Services reserve the right to take full payment if a valet is cancelled on the day without prior agreement.
Bp Cleaning Services reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.
BP Cleaning Services reserve the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company

By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of BP Cleaning Services.

End of Tenancy / Builders completion cleaning

Definitions

1. In these Terms of Business the following definitions apply:
2. “The Company”, “Us”, “We” – means
3. BP CLEANING SERVICES
4. “Cleaner”, “Cleaning Operative”– means the person or firm providing cleaning services on behalf of the Company.
5. “Customer”– means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning service is supplied by the Company.
6. “Customer’s Address”– means the address where the Customer has requested the cleaning service to be provided.
7. “Service”, “Domestic Cleaning / One Off Cleaning”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning”, Deep Cleaning, after builder’s completion cleaning”– means the cleaning service carried out on behalf of the Company.
8. “Cleaning Visit”– means the visit to the Customer’s service address by the Cleaners in order to provide the cleaning service.
   • The Headings contained in these Terms are for convenience only and don’t affect their interpretations.

9.CONTRACT

10. These Terms and Conditions represent a contract between BP Cleaning Services and the Customer.
11. Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
12. The Customer agrees that any use of the Company’s service, including placing an order for services by telephone, email, live chat, website forms will constitute the Customer’s acceptance of these Terms and Conditions.
13. Unless otherwise agreed in writing by the owner of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
14. No variation or alteration of these Terms and Conditions will be valid unless approved in writing by the owner of the Company.

15.QUOTATIONS

16. Cleaning is charged per job which includes the current condition, number of rooms, offices, bathrooms, WCs, shower rooms and en-suites etc Please note that we charge per hour per cleaner and the number of operatives attending your property may vary. The number of cleaners in a team will not affect the initially quoted price.
17. The quoted price doesn’t include extras like carpet and upholstery steam cleaning, washing up dishes, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Those extra services are priced separately.
18. All quotations are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date.
19. The Company reserves the right to amend the initial quotation, should the Customer’s original requirements change.
20. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.

21.EQUIPMENT

22. The Company will provide all cleaning materials necessary to carry out the service.
23. The Customer must provide running water, electricity and enough light at the premises where the service takes place.

24.PAYMENT

25. The Customer must make payment either by cash or Bank Transfer before the cleaner leaves the Customer’s premises.
26. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
27. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services or if the given general requirements for the service and its professional performance would not be possible.
28. Where such alternative arrangements have been made the Customer has to make payment within 7 days of the invoice date, if payment is late you are liable for late payment interest, please see footer on invoice for current charges/fees
29. The rates of payment by the Company will be as agreed between the Company and the Customer. The Customer will make no reductions or retentions from the sum due under any invoice.

30.CANCELLATION

31. The Customer can cancel the scheduled services by giving no less than 48 hours prior notice in writing. If the service is booked with less than 48-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled, the company requires the customer to pay a 50% cancellation fee.  If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
32. There is an administration fee for cancellation of £70.00 or 50% of the cleaning service total (depending on the cancellation period) in less than 48 hours’ notice.
33. The Customer must pay the full price of the booked service if:
34. Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of our Company. If the customer or third-party have prevented the cleaner to do their job. If keys are provided, they must open all locks without any special efforts or skills;
35. If the Customer reschedules the service upon arrival of the Cleaning Operative onsite, you will be liable to cover travel expenses to the Cleaning Operative.
36. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate you and will be subject to availability of the cleaner.

37.REFUNDS

38. No refund claims will be entertained once the cleaning services have been provided.
39. Refund will be issued only if:
40. The Customer has cancelled a cleaning service within the allowed time (48 hours) prior to the start of the cleaning service;
41. A cleaner has not been able to carry out the cleaning due to reasons beyond the Customer’s responsibility.

42.COMPLAINTS

43. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint and include photographic evidence of the issued area and description of the issue within 48 hours (for End of Tenancy cleaning) or 24 hours (for After Builders cleaning or Deep Cleaning) of the work being done. All complaints must be received in writing by post, or email. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Customer, or alternatively to an acceptable standard.
44. The Customer agrees to allow the Company back to re-clean any missed areas before making any attempts to clean those areas himself or arranging a third party to carry out cleaning services with regards to the above. Failure to do so will void our Company Guarantee, refunds/amendments if such is applicable and we will consider the matter fully settled.

45.CLAIMS

46. The Customer agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 48 hours (for End of Tenancy service) and 24 hours (for After Builders Cleaning or Deep Cleaning) of the completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
47. The Company will require entry to the property of the claim to correct any problem.
48. If the Customer is on site at the time of completion, they agree to inspect the work immediately after its done and to draw the operatives’ attention to any outstanding cleaning issues while the cleaners are still on site. The cleaners will carry out any such additional work to the Customer’s complete satisfaction, if this is the case, we will not accept any complaints verbal/written or otherwise about job satisfaction.
49. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services, then no claims regarding any cleaning issues can be made.
50. If the Customer instructs a third party to inspect the result from the cleaning services, then the Company must be notified before completion of the services.
51. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
52. Any refund or adjustment must be requested to the Company directly and subject to approval by the Company.
53. While the Company cleaners make every effort not to break items, accidents do happen. An Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or to be instructed not to be cleaned by the cleaners.
54. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
55. No claims will be entertained if the Customer has an outstanding balance aged more than 7 days.

56.LIABILITY

57. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
58. Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
59. Late arrival of cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
60. Any existing damage to Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods will not effect your rights against any claims or non payment.
61. Non satisfactory result from the cleaning services due to the Customer or third-party walking on wet floors or using appliances during or shortly after the cleaning process;
62. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 7 days or more from the date the payment was due.

63.SUPPLEMENTARY TERMS

64. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address, then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pickup address or any other address another charge of £10.00 will apply.
65. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
66. The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated or agreed.
67. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.
68. The Company will arrange an replacement of an operative if the scheduled one is not available for any reason and will inform the Customer prior to the visit. The time may vary due to the last-minute needed rearrangements.
69. All fragile and highly breakable items must be secured or removed.
70. The Customer will ensure that all valuables are stored away when work is provided, and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customer’s failure to comply with this obligation.
71. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
72. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

73.OUR GUARANTEE

The Company has built its business and reputation by providing its customers with the best possible cleaning service available. However the Company realises, that because it’s cleaners are human beings, and they sometimes make mistakes..

74. Our guarantee is to supply you with the best service possible and should you not be happy you must inform the cleaners at the time the work is carried out so they are able to rectify anything you are not happy with or in writing no later than 24 hours after the cleaning service is completed.

75.LAW

76. These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
77. These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
78. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
79. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of BP Cleaning Services.

Domestic cleaning

Definitions

1. In these Terms of Business the following definitions apply:
2. “The Company”, “Us”, “We” – means
3. BP CLEANING SERVICES
4. “Cleaner”, “Cleaning Operative”– means the person or firm providing cleaning services on behalf of the Company.
5. “Customer”– means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning service is supplied by the Company.
6. “Customer’s Address”– means the address where the Customer has requested the cleaning service to be provided.
7. “Service”, “Domestic Cleaning / One Off Cleaning”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning”, Deep Cleaning, after builder’s completion cleaning”– means the cleaning service carried out on behalf of the Company.
8. “Cleaning Visit”– means the visit to the Customer’s service address by the Cleaners in order to provide the cleaning service.
   • The Headings contained in these Terms are for convenience only and don’t affect their interpretations.

9.CONTRACT

10. These Terms and Conditions represent a contract between BP Cleaning Services and the Customer.
11. Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
12. The Customer agrees that any use of the Company’s service, including placing an order for services by telephone, email, live chat, website forms will constitute the Customer’s acceptance of these Terms and Conditions.
13. Unless otherwise agreed in writing by the owner of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
14. No variation or alteration of these Terms and Conditions will be valid unless approved in writing by the owner of the Company.

15.QUOTATIONS

16. Cleaning is charged per job which includes the current condition, number of rooms, offices, bathrooms, WCs, shower rooms and en-suites etc Please note that we charge per hour per cleaner and the number of operatives attending your property may vary. The number of cleaners in a team will not affect the initially quoted price.
17. The quoted price doesn’t include extras like carpet and upholstery steam cleaning, washing up dishes, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Those extra services are priced separately.
18. All quotations are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date.
19. The Company reserves the right to amend the initial quotation, should the Customer’s original requirements change.
20. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.

21.EQUIPMENT

22. The Company will provide all cleaning materials necessary to carry out the service.
23. The Customer must provide running water, electricity and enough light at the premises where the service takes place.

24.PAYMENT

25. The Customer must make payment either by cash or Bank Transfer before the cleaner leaves the Customer’s premises.
26. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
27. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services or if the given general requirements for the service and its professional performance would not be possible.
28. Where such alternative arrangements have been made the Customer has to make payment within 7 days of the invoice date, if payment is late you are liable for late payment interest, please see footer on invoice for current charges/fees
29. The rates of payment by the Company will be as agreed between the Company and the Customer. The Customer will make no reductions or retentions from the sum due under any invoice.

30.CANCELLATION

31. The Customer can cancel the scheduled services by giving no less than 48 hours prior notice in writing. If the service is booked with less than 48-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled, the company requires the customer to pay a 50% cancellation fee.  If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
32. There is an administration fee for cancellation of £70.00 or 50% of the cleaning service total (depending on the cancellation period) in less than 48 hours’ notice.
33. The Customer must pay the full price of the booked service if:
34. Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of our Company. If the customer or third-party have prevented the cleaner to do their job. If keys are provided, they must open all locks without any special efforts or skills;
35. If the Customer reschedules the service upon arrival of the Cleaning Operative onsite, you will be liable to cover travel expenses to the Cleaning Operative.
36. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate you and will be subject to availability of the cleaner.

37.REFUNDS

38. No refund claims will be entertained once the cleaning services have been provided.
39. Refund will be issued only if:
40. The Customer has cancelled a cleaning service within the allowed time (48 hours) prior to the start of the cleaning service;
41. A cleaner has not been able to carry out the cleaning due to reasons beyond the Customer’s responsibility.

42.COMPLAINTS

43. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless written notice is received by the Company with details of the complaint and include photographic evidence of the issued area and description of the issue within 48 hours (for End of Tenancy cleaning) or 24 hours (for After Builders cleaning or Deep Cleaning) of the work being done. All complaints must be received in writing by post, or email. The Company will fully investigate any complaint and attempt to resolve it to the satisfaction of the Customer, or alternatively to an acceptable standard.
44. The Customer agrees to allow the Company back to re-clean any missed areas before making any attempts to clean those areas himself or arranging a third party to carry out cleaning services with regards to the above. Failure to do so will void our Company Guarantee, refunds/amendments if such is applicable and we will consider the matter fully settled.

45.CLAIMS

46. The Customer agrees that due to the nature of the service the Company guarantees only to correct any problems reported within 48 hours (for End of Tenancy service) and 24 hours (for After Builders Cleaning or Deep Cleaning) of the completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
47. The Company will require entry to the property of the claim to correct any problem.
48. If the Customer is on site at the time of completion, they agree to inspect the work immediately after its done and to draw the operatives’ attention to any outstanding cleaning issues while the cleaners are still on site. The cleaners will carry out any such additional work to the Customer’s complete satisfaction, if this is the case, we will not accept any complaints verbal/written or otherwise about job satisfaction.
49. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services, then no claims regarding any cleaning issues can be made.
50. If the Customer instructs a third party to inspect the result from the cleaning services, then the Company must be notified before completion of the services.
51. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
52. Any refund or adjustment must be requested to the Company directly and subject to approval by the Company.
53. While the Company cleaners make every effort not to break items, accidents do happen. An Identical replacement is always attempted but not guaranteed. For this specific reason, the Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or to be instructed not to be cleaned by the cleaners.
54. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. All surfaces (i.e., marble, granite, etc.) are assumed sealed and ready to clean without causing harm.
55. No claims will be entertained if the Customer has an outstanding balance aged more than 7 days.

56.LIABILITY

57. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
58. Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
59. Late arrival of cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
60. Any existing damage to Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods will not effect your rights against any claims or non payment.
61. Non satisfactory result from the cleaning services due to the Customer or third-party walking on wet floors or using appliances during or shortly after the cleaning process;
62. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 7 days or more from the date the payment was due.

63.SUPPLEMENTARY TERMS

64. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address, then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pickup address or any other address another charge of £10.00 will apply.
65. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
66. The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated or agreed.
67. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person.
68. The Company will arrange an replacement of an operative if the scheduled one is not available for any reason and will inform the Customer prior to the visit. The time may vary due to the last-minute needed rearrangements.
69. All fragile and highly breakable items must be secured or removed.
70. The Customer will ensure that all valuables are stored away when work is provided, and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customer’s failure to comply with this obligation.
71. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
72. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

73.OUR GUARANTEE

The Company has built its business and reputation by providing its customers with the best possible cleaning service available. However the Company realises, that because it’s cleaners are human beings, and they sometimes make mistakes..

74. Our guarantee is to supply you with the best service possible and should you not be happy you must inform the cleaners at the time the work is carried out so they are able to rectify anything you are not happy with or in writing no later than 24 hours after the cleaning service is completed.

75.LAW

76. These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
77. These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
78. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
79. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

By accepting a quote and making a booking either over the phone, e-mail or website’s contact forms, the customer agrees to be bound the following terms & conditions of BP Cleaning Services.

Carpet Cleaning or Upholstery.

DEFINITIONS

1. In these Terms of Business the following definitions apply:

“The Company”, “We”, “Us” – means BP Cleaning Services

“Cleaner”, “Cleaning Operative” – means the person or firm providing cleaning service on behalf of the Company.

“Customer” – means the person or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning service are supplied by the Company.

“Customer’s Address” – means the address where the Customer has requested the cleaning services to be carried out.

“Service”, “Professional Carpet Steam Cleaning”, “Professional Upholstery Steam Cleaning”– means the cleaning services provided on behalf of the Company.

“Cleaning Visit” – means the visit to the Customer’s service address by the Cleaner in order to provide the Service.

Unless the context requires otherwise, reference to the singular include the plural and references to the masculine include the feminine and vice versa.

The Headings contained in these Terms are for convenience only and do not affect their interpretation.

CONTRACT

1. These Terms and Conditions represent a contract between BP Cleaning Services and the Customer.
2. Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
3. The Customer agrees that any use of the Company’s cleaning service, including placing an order for services by phone, live chat, email, website forms will constitute the Customer’s acceptance of these Terms and Conditions.
4. Unless otherwise agreed in writing by a manager of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
5. No variation or alteration of these Terms and Conditions will be valid unless approved in writing by a manager of the Company.

QUOTATIONS

6. Carpet cleaning service is charged per square meter or national average room sizes taking into account the type of carpet/upholstery fibres.
7. All quotations are given by the Company following a request by the Customer and will remain open to acceptance for a period of 7 days from the quote date.
8. We reserve the right to amend the initial quotation, should the Customer’s original requirements change.
9. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.

EQUIPMENT

10. The Company will provide all cleaning supplies and carpet/upholstery cleaning equipment required to provide the cleaning services.
11. The Customer must provide running water, electricity, wastewater outlet at the premises where the cleaning services take place.

PAYMENT

12. The Customer must make payment either by cash, or Bank Transfer before the cleaner leaves the Customer’s property.
13. We reserve the right to charge interest on invoiced amounts unpaid for more than 7 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
14. We reserve the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate if any misleading or false information was used to obtain discounted cleaning service or if the given general requirements for the service and its professional performance would not be possible.
15. Where such alternative arrangements have been made the Customer must make payment within 7 days of the invoice date.
16. The rates of payment by the Company will be as agreed between the Company and the Customer, or his representative. The Customer will make no reduction or retention from the sum due under any invoice.

CANCELLATION

17. The Customer can cancel the scheduled services by giving no less than 48 hours prior notice in writing. If the service is booked with less than 48-hours from when it takes place, the Client waives the right to cancel the booking. In case the service is cancelled, the company requires the customer to pay a 50% cancellation fee.  If the Customer reschedules the service to a different day & time, no cancellation/rescheduling fee is required.
18. There is an administration fee for cancellation equal to £70.00 or 50% of the cleaning service total (depending on the cancellation period) in less than 48 hours’ notice.
19. The Customer must pay the full price of the booked service if:
20. Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of the Company. If the customer or third-party have prevented the cleaner to do their job. If keys are provided, they must open all locks without any special efforts or skills;
21. If the Customer reschedules the service upon arrival of the Cleaning Operative onsite, you should cover travel expenses to the Cleaning Operative.
22. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate him. Any changes to booked cleaning service are subject to a 48 hours prior notice and availability.

REFUNDS

23. Refund will be issued only if:
24. The Customer has cancelled a cleaning service within the allowed time of 48 hours prior to the start of the cleaning service;
25. A cleaner has not been able to provide the cleaning due to reasons beyond the Customer’s responsibility.

COMPLAINTS

26. We request that complaints or feedback be provided in writing (by letter or email) and include photographic evidence of the issued area and description of the issue within reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 24 hours upon completion of the service.
27. All cleaning services will be deemed to have been provided to the Customer’s satisfaction unless a written notice detailing the complaint is received by the Company within reasonable time of services completion. The Company will fully investigate any complaints and attempt to resolve them to the satisfaction of the Customer, or alternatively to a reasonable standard.
28. The Customer agrees to allow the Company back to re-clean any disputed areas or before making any attempts to clean those areas himself or arranging a third party to provide a cleaning service with regards to the above. Failure to do so will consider the matter is fully settled.
29. Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills, however if it is in conformity with our requirements for a professional performance of the service or the requested cleaning service is inapposite for the situation, the company will not be liable for any future issues.

CLAIMS

30. The Customer agrees that due to the nature of the cleaning services the Company guarantees only to correct any problems reported within reasonable time equal to 24 hours upon completion of the cleaning services. Failure to do so will entitle the Customer to nothing.
31. We may require entry to the property of the claim as soon as possible in order to rectify the problem.
32. The Customer agrees to inspect the work immediately upon the cleaning is done and to draw the cleaners’ attention to any outstanding issues while they are still on site. The cleaners will provide any such additional work to the Customer’s complete satisfaction.
33. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services to inspect the work, then no claims regarding any cleaning issues can be made.
34. If the Customer instructs a third party to inspect the result from the cleaning service, then the Company must be notified before completion of the service.
35. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
36. Any refunds or adjustments must be requested to Us directly and subject to approval by Us.
37. While the Company cleaners make every effort not to break items, accidents do happen. For this specific reason, we request all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and /or not cleaned by the cleaners.
38. We will not be responsible for damage due to faulty and/or improper installation of any item also old/worn out/damaged items. All surfaces (i.e., marble, granite, wood etc.) are assumed sealed and ready to clean without causing harm.
39. No claims will be entertained if the Customer has an outstanding balance aged more than 7 days.

LIABILITY

40. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer arising from or in any way connected with:
41. Its failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
42. Late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
43. Any existing damage to Customer’s property in the form of old stains/burns/spillages etc. which can’t be cleaned/removed completely by the cleaners using the industry standard cleaning methods;
44. Non satisfactory result from the cleaning services due to the Customer or third-party walking on wet floors or using appliances during or shortly after the cleaning process;
45. The Company will not be liable for any damages unless covered by the company insurance policy.
46. The Company will not be liable for any odours arising during and/or after cleaning service when this is due to factors such as, lack of ventilation, and/or appropriate heating etc.
47. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 7 days or more from the date the payment was due.

SUPPLEMENTARY TERMS

48. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address, then a £10.00 charge will apply. The charge will cover only the pick up of key/s. If said key/s need to be returned back to the pickup address or any other address another charge of £10.00 will apply.
49. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
50. The quotation excludes the clearing of debris left by tradesman or building work unless otherwise stated.
51. Due to Health and Safety regulations one cleaner will attempt to move only furniture that requires no more than one person, its always best practice for the customer to remove all furniture from the room, if not the cleaner will just go around it.
52. The Company will arrange an immediate replacement should an operative not be able attend a scheduled visit and will inform the Customer prior to the visit. The time may vary due to the last minute needed rearrangements.
53. All fragile and highly breakable items must be secured or removed.
54. The Customer will ensure that all valuables are stored away when work is provided, and that the property is supervised by the Customer or his representative at all times during the course of the work. The Company will not be responsible for the Customers failure to comply with this obligation.
55. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
56. 9. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

LAW

57. These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
58. These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.
59. The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
60. The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.